FAQ Center

ChatGPT Recharge FAQ

Answers about activation flow, RMB payment, quotas, privacy and after-sales support.

Self-check first: keep your order ID, payment time, plan name and account email before contacting support. This helps locate the order faster.

Recharge Flow

How do I recharge ChatGPT Plus or Pro?

Choose a plan, open checkout, provide the requested account and contact details, then pay with Alipay, WeChat Pay or USDT.

How long does activation take?

Most orders are processed quickly. Manual review may be needed when payment callback, account verification or platform risk control occurs.

Can I renew an existing account?

Yes, if the account can log in normally and meets subscription requirements.

What if I do not have an OpenAI account?

Please create and test your account first. Contact support if you need extra guidance.

Payment

Which payment methods are supported?

Alipay, WeChat Pay and USDT are supported. Larger orders can contact support for Taobao, business payment and invoices.

Why is my order not updated after payment?

Payment callbacks may be delayed. Keep your order ID, payment screenshot and checkout details.

What should I do if payment fails?

Check balance, network, payment limit and QR expiration, or try another payment method.

Can I get an invoice?

Business or larger orders may request invoice details through support.

Features and Quota

What is the difference between Plus, Pro 5X and Pro 20X?

Plus is for daily use, Pro 5X provides 5X Plus quota, and Pro 20X provides 20X Plus quota plus higher support priority.

What does Plus include?

GPT-5.5, GPT-5, GPT-4o, Images 2.0, Codex Agent, Projects, Tasks, Canvas, Voice Mode and data analysis, subject to official availability.

Which plans support o1 Pro Mode?

Pro 5X includes limited calls and Pro 20X is described as unlimited, subject to official account policies.

Can quotas change?

Yes. Model names, message limits and feature availability may change with OpenAI policies.

Security and Privacy

Is recharge safe?

Only provide necessary order information through the checkout and verified support channel. Avoid sharing passwords or verification codes unless explicitly verified.

Will this affect account ownership?

The account remains yours. Account security still depends on your login environment, password and platform risk control.

What information is usually needed?

Account email, contact method and order ID are usually enough.

After-sales

Can I get a refund if activation fails?

If an order cannot be completed, contact support with the order number for refund or manual handling.

How long is after-sales support?

The page states 30-day after-sales support. Keep your order ID and payment proof.

How do I contact support?

Use the Telegram link on the contact page and include order ID, payment time, plan and screenshots.

How do I look up an order?

Open the order lookup page and enter your order ID or payment reference.